THE DETERMINANTS OF PATIENT SATISFACTION WITH COMPULSORY SOCIAL HEALTHCARE INSURANCE IN KAZAKHSTAN

Abstract

This paper aims to find the significant determinants of satisfaction with the compulsory social health insurance policy in Kazakhstan. From the comprehensive literature review, it is found that communication, access, health outcomes, and awareness are positively associated with satisfaction. The research is cross-sectional and the population for the survey includes people in Astana and Astrahan. The main research question is “what are the determinants of patient satisfaction with compulsory social healthcare insurance?” After testing the hypotheses on the factors determining the level of satisfaction with the new policy, we found that access, health outcomes, awareness, age, and gender are significant estimates of patient satisfaction. This study helps to develop recommendations for the improvement of the compulsory social health insurance system.