IMPLEMENTATION OF THE PROCESS-BASED MANAGEMENT APPROACH: MODELLING AND OPTIMIZATION OF BUSINESS-PROCESSES FOR KAZTEMIRTRANS COMPANY

Abstract

The widely known concept of the process-based management approach is based on understanding the work of any company as a set of processes that increases the value of the company’s product or service. Thus, by 2017 JSC “Samruk Kazyna”, the mother company of KazTemirTrans, has decided to transform its daughter company’s management approach and switch from a function-based management approach to a process-based management approach. Immediate change of management approach resulted in problems in a workflow. Therefore, the Company has contacted the Capstone team to perform documentation of Business Processes (BP) for further elimination of critical moments in the workflow. In this paper, business processes of project management office were analyzed. The work is performed in several phases. First, all business processes were identified based on unique features. After comprehensive interview conducted with the company, optimization method and critical business processes for optimization were selected. The selected processes were documented according to ISO standards and modelled in Bizagi Business Process Modeler. When the Capstone team received the “as is” model of business process, improvement plan was based on BPI methodology. And finally, “to be” models of business processes were drawn with expected results of implemented improvements along with KPIs for control. Furthermore, recommendations were provided for KazTemirTrans based on the findings of the current paper. It was recommended to create a structural unit for business process documentation according to ISO standards. Moreover, there are 16 more departments of KazTemirTrans, business processes of which also needs to be documented and optimized accordingly. There is a need to revise the package of corporate templates, analyze and substitute when it duplicates one another. Besides, the company needs to buy the licensed and extended versions of Bizagi Modeler and MS Project. For such a big company, the integration of abovementioned software will not bear enormous costs, instead the company will benefit from increased efficiency and productivity.