QUTPE - CUSTOMER WAIT TIME MANAGEMENT PLATFORM
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Date
2024-04-19
Authors
Akbolat, Nurbek
Ruslan, Shaimerdenuly
Sanzhar, Abdulin
Margulan, Zholaman
Bekzat, Aitbekov
Journal Title
Journal ISSN
Volume Title
Publisher
Nazarbaeyv University School of Engineering and Digital Sciences
Abstract
In a rapidly developing environment, such as a public space, the set of people's time is of vital
importance. In banks, hospitals and shopping centers - a fair share of time can be spent standing
in line. The Qutpe Customer Wait Time Manager is designed to revolutionize traditional queuing
practices in busy public places.
By digitalizing the queue management process and allowing users to virtually join a queue
and monitor their place in line in real-time status, the Qutpe app effectively reduces wait times
and ambiguities with queuing. Faced with uncertainty and long in many public spaces in Astana,
the team was inspired to create a queuing app using modern technologies and queuing theories to
eliminate uncertainty and increase the efficiency of service.
This report outlines the development of the Qutpe system, detailing the project
approachᅳincluding the algorithms and technologies used, like Django for backend
development and PostgreSQL for database management. The document also covers project
execution challenges and successes, evaluation methods, and potential future enhancements to
ensure the system's adaptability and long-term usability in Kazakhstan and potentially other
markets.
Description
Keywords
Type of access: Open access, queue, AI, LLM integration, web app, Queueing theory
Citation
Akbolat, N., Shaimerdenuly, R., Abdulin, S., Aitbekov, B., & Zholaman, M. (2024). Qutpe - customer wait time management platform. Nazarbayev University School of Engineering and Digital Sciences.