EFFECTS OF THE RESIDENTIAL BUILT ENVIRONMENT ON REMOTE WORK PRODUCTIVITY AND SATISFACTION DURING COVID-19 LOCKDOWNS: AN ANALYSIS OF WORKERS’ PERCEPTIONS

Abstract

COVID-19 pandemic has forced people to stay home and switch to the remote working mode, which – reportedly - affect job satisfaction and productivity. The present study investigates the relationship between the residential environment and worker’s job satisfaction and productivity in the remote working mode during the COVID-19 pandemic. A hypothetical structural equation model (SEM) of the influencing factors is constructed based on a literature review and experts’ opinions. A survey-based respondents’ opinions (n = 2276) were then used to test and analyze the model. The model results reveal that a residential built environment has an indirect effect on both remote work satisfaction and productivity. However, among all the factors, comfortable space (separate space and ergonomic furniture) is found to be the most important. This study presents the importance of adopting a residential built environment to respond to a crisis like a pandemic in achieving the desired comfort level of remote work. Although this study provides a holistic approach, it also proposes a base for the future countryspecific analysis by providing some possible countries’ differences.