PUBLIC SERVICE MOTIVATION, LOYALTY, AND VOICE OF CIVIL SERVANTS IN KAZAKHSTAN

Simple item page
dc.contributor.authorMakazhanova, Assel
dc.date.accessioned2024-06-10T09:53:22Z
dc.date.available2024-06-10T09:53:22Z
dc.date.issued2024-04
dc.description.abstractThis study tests the effects of public service motivation (PSM) and loyalty/organizational commitment on voice of civil servants, using data from a survey of civil servants in Kazakhstan (n=1,122). Having implemented significant economic and public administration reforms in the nearly three decades since independence, Kazakhstan presents a suitable context for studying public service motivation, loyalty, and voice of civil servants. To develop hypotheses, this study applies insights from different theories, including public service motivation (Perry & Wise, 1990), Hirschman's “Exit, voice and loyalty” (1970), and organizational commitment (Meyer & Allen, 1991). The study helps clarify the “Exit, voice, and loyalty” theory by arguing that loyalty or feelings of commitment to an organization and voice are not one-dimensional constructs. Voice can be expressed through direct and representative channels. The study applied a mixed-method design. The empirical results of the structural equation modelling demonstrated that public service motivation has a statistically significant and positive effect on the direct voice, and affective and normative commitment mediates this relation. In contrast, continuance commitment is not associated with nether direct voice, or representative voice and does not mediate this relation. For policymakers, the findings suggest that employees motivated by public service, with high affective and normative commitment, express their direct voice, meaning that when dissatisfied, they try to improve the existing situation. In contrast, employees with continuance commitment do not desire to contribute to the organization, leading to neglectful work behaviour. In addition, qualitative results showed that most respondents suggest that to increase loyalty to civil service it is necessary to raise salaries, reconsider performance-based pay, and provide social support, showing continuance commitment.en_US
dc.identifier.citationMakazhanova, A. (2024). Public Service Motivation, Loyalty, and Voice of Civil Servants in Kazakhstan. Nazarbayev University Graduate School of Public Policyen_US
dc.identifier.urihttp://nur.nu.edu.kz/handle/123456789/7801
dc.language.isoenen_US
dc.publisherNazarbayev University Graduate School of Public Policyen_US
dc.rightsAttribution-NonCommercial-ShareAlike 3.0 United States*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/us/*
dc.subjectType of access: Gated Accessen_US
dc.titlePUBLIC SERVICE MOTIVATION, LOYALTY, AND VOICE OF CIVIL SERVANTS IN KAZAKHSTANen_US
dc.typePhD Thesisen_US
workflow.import.sourcescience

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Thesis 20.05.2024.pdf
Size:
2.97 MB
Format:
Adobe Portable Document Format
Description:
thesis
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
6.28 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

01. PhD Thesis