Improving public sector performance with Business Process Reengineering (BPR) Introductory Guide

Abstract

Governments everywhere are under pressure to improve public sector performance and at the same time contain expenditure growth. While costs such as healthcare, education and social security are increasing budgetary pressures, citizens are demanding that governments show improved efficiency and effectiveness in how they use taxpayer funds. Some governments are also facing revenue shortfalls due to falling global commodity prices. Kazakhstan faces all of these pressures like many countries around the world.