INFLUENCE OF PERSON-CENTERED CARE ON PATIENT'S QUALITY OF LIFE: A CORRELATIONAL STUDY AT UNIVERSITY MEDICAL CENTER

Abstract

Introduction: Patient experiences and outcomes in healthcare settings are impacted by both medical interventions and the nature of the provided care. Person-centered care (PCC) which focuses on a holistic approach prioritizing patient’s individual preferences, needs, and values has emerged as a healthcare model aimed at improving patient’s quality of life. Despite the growing recognition of PCC globally, limited research has examined its practice and competence within Kazakhstan’s healthcare system, and no studies have yet investigated the relationship between PCC and quality of life. Aim: This study aimed to examine the influence of PCC and PCC climate on patient’s quality of life at University Medical Center (UMC) in Astana, Kazakhstan. Methods: A cross-sectional, correlational design was employed to explore the relationship between PCC and patient’s quality of life. Data was collected from 255 participants using convenience sampling. Participants were patients from two UMC clinics: Heart Center, Mother and Child Center. Questionnaires implemented in data collection included the Patient-Centered Inpatient Scale (P-CIS), Person-Centered Climate Questionnaire-Patient Version (PCQ-P), and the WHOQOL-BREF. To examine relationship between and influence of the demographic variables, PCC and PCC climate on quality of life, multiple regression analysis was performed. Results: The study found that PCC and PCC climate had a strong positive influence on patient’s quality of life in all of its domains. In turn, patient’s PCC experience was found to be significantly influenced by sociodemographic variables such as age, marital status, financial status, and area of residence whereas Kazakh language proficiency and religion significantly impacted patient’s perception of PCC climate. Conclusion: The results of the study reflected that with the proper implementation of PCC hospitals can improve healthcare outcomes of the patients by enhancing their overall quality of life. However, there is a room for the PCC practice improvement based on the poor perceptions of particular sociodemographic groups.