Adapting Statistics and Query-Tracking Tools for Reference Services: Nazarbayev University Library Case Study
Loading...
Date
2018-05-23
Authors
Terzi, Paschalia
Kamilova, Yelizaveta
Journal Title
Journal ISSN
Volume Title
Publisher
7th International Conference on Emerging Global Trends in University Library Development (Library Connect 2018)
Abstract
The purpose of this paper is to show how Nazarbayev University Library (NUL),
a small-sized academic library located in Central Asia and operating in a nonwestern,
post-Soviet environment uses software tools, specifically Gimlet,
Reference Analytics and Query Spy, to gather statistics on reference interactions,
both virtual and face-to-face, to drive decision making.
The specific objectives are as follows: to describe how the above mentioned tools
adapted to the local environment and needs of the Nazarbayev University Library;
and, discuss if and how decision making in NUL can be improved using these tools
as well as providing suggestions and recommendations for libraries in Central Asia
thinking of adapting these tools to their needs. The authors believe that the topic
of this article, specifically adapting technologies in libraries, is closely related to
the themes of the conference, especially to trends and tools in academic library
services.
Description
Keywords
reference tracking systems, reference statistics, Central Asia
Citation
Terzi, Paschalia, Kamilova, Yelizaveta. (2018) Adapting Statistics and Query-Tracking Tools for Reference Services: Nazarbayev University Library Case Study. 7th International Conference on Emerging Global Trends in University Library Development (Library Connect 2018)