ENHANCING JOB SATISFACTION AMONG HEALTHCARE PROFESSIONALS IN POLYCLINICS: AN EVALUATION OF KEY DRIVERS AND THE SOCIAL INTERVENTION TO ADDRESS PERFORMANCE IMPROVEMENT

Abstract

Primary Healthcare Services have a crucial role in the prevention of diseases, health education, and reducing the severe cases of incidence. Previous studies have explored that the existing reforms have not fully addressed the challenges of workplace stress and dissatisfaction factors among polyclinic healthcare professionals in Kazakhstan. This thesis investigates the key drivers of job satisfaction and dissatisfaction among healthcare professionals in public polyclinics using Herzberg’s Two-Factor Theory and assesses existing social intervention strategies for increasing satisfaction and improving overall job performance at healthcare organizations in Astana, Kazakhstan. A qualitative study design was employed. Data were collected using in-depth interviews with medical doctors from public polyclinics in Astana. Herzberg’s Two Factor Theory was used as the conceptual framework to guide motivation and hygiene factors. The collected data were analyzed using a thematic analysis approach. These results suggest that while a key factors of job satisfaction were “supportive colleagues”, “satisfaction from patient care”, which are intrinsic motivators, and extrinsic conditions, which are “salary”, “overworking” are fundamental sources of dissatisfaction. Also, findings highlight the need for systematic change, including improved compensation, greater autonomy in clinical decision-making, and stronger recognition of the physician’s public role. The study contributes valuable insights for human resource for the healthcare field of Kazakhstan. Also, the study offers recommendations for policy to prioritize employee satisfaction to improve healthcare outcomes and to research about social intervention strategies for healthcare professionals.