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Browsing Articles by Subject "Customer service"

Browsing Articles by Subject "Customer service"

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  • Colicev, Anatoli; De Giovanni, Pietro; Vinzi, Vincenzo Esposito (International Journal of Production Economics, 2016-08-01)
    Abstract In this paper, we propose a new approach to evaluating firms’ Partnering Capability. While previous research treats Partnering Capability as an exogenous factor, we take into account its antecedents and thus ...