DECISION-MAKING PROCESS AT NAZARBAYEV UNIVERSITY DURING THE COVID-19 PANDEMIC

Abstract

The rapid and unexpected onset of the COVID-19 pandemic presented a huge challenge globally, prompting nations and institutions to swiftly implement restrictive measures in March 2020. The impact of the pandemic reached various sectors, notably affecting education. This study delves into the decision-making process at Nazarbayev University in Astana, Kazakhstan, during the pandemic of COVID-19. Addressing two key research questions, the study investigates how decisions were made at the university during the crisis of COVID-19 and how those decisions were perceived by the community members. Employing a qualitative research approach and a comprehensive framework, the study comprises 23 interviews with key decision-makers and university community members directly affected by those decisions. The findings, analyzed within the established conceptual framework, underscore that setting clear priorities, fostering collaboration among stakeholders, centralizing decision-making, and implementing effective communication strategies were the core elements in the decision-making process at Nazarbayev University during the pandemic. Recommendations derived from the findings advocate for improved communication and enhanced engagement with broader stakeholders.