Student satisfaction with quality assurance of academic programs: students’ voice

Abstract

Over the past 11 years, Kazakhstani higher education has been involved in reforms of Bologna Process implementation. New amendments to the law on academic freedom, oriented universities to the consumers’ voice, and accountability according to the Standards and Guidelines for Quality Assurance. Consumer orientation is becoming a fundamental principle in organizing the educational process, with constant evaluation of student satisfaction with academic programs. Such an issue is unusually strict at private universities that do not present scholarships and wish to keep leading positions in terms of academic competition. This research presents the experience of one private Kazakhstani university in monitoring student satisfaction with academic experience, and the extent students’ voice is accounted for in the quality assurance process.....