Digitisation to optimise administrative procedures: a case study of Nazarbayev University

Abstract

The term “Digitisation” has nowadays been mentioned in every talk, speech and in the leaders’ plans for nations. In fact, it has become a trend for public and private organisations to digitise as much as possible, including giant sectors of economy such as healthcare, education and public service as such. It can certainly be said that Kazakhstan does not stand as an exception, but proactively engages into programmes which are supposed to increase the overall efficiency. Although policy implementers act on the belief that digitisation of services is a great initiative aimed at optimising procedures for consumers, there are many milestones which appear in the way to effective implementation. Nazarbayev University is another organisation which, positioning itself as a modern and up-to-date university, attempts to adopt the latest digital changes....