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IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM IN THE PRIVATE INSTITUTION «USM»

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dc.contributor.author Issakova, Klara
dc.date.accessioned 2016-12-07T03:55:00Z
dc.date.available 2016-12-07T03:55:00Z
dc.date.issued 2016-11
dc.identifier.citation Issakova, Klara (2016) IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM IN THE PRIVATE INSTITUTION «USM». Thesis. Nazarbayev University Graduate School of Business. ru_RU
dc.identifier.uri http://nur.nu.edu.kz/handle/123456789/2070
dc.description.abstract This work intends to assess current Quality Management System at Private Institution “USM” and develop recommendations in order to improve it based on existing issues. This topic is quite important to be studied as increasing competitiveness in developing markets requires businesses to be effective and efficient in their operations. As a result of the study, it can be concluded that the main competitive advantage of USM is provision of unique full spectrum of infrastructure management services, while ensuring high quality of services meeting international standards. In the long run USM should improve its competitiveness by optimizing process of request for services and enter foreign markets. These tasks will be achieved through Kaizen philosophy by highly involving management in formation of needs for changes, systematization of actions and fixation of habits. At the same time, USM should eliminate following factors in the short-run in order to successfully reach its goals: develop motivation among employees, optimize stocks, improve communications among teams, make procurement process more efficient and develop feedback policy for services conducted. ru_RU
dc.language.iso en ru_RU
dc.publisher Nazarbayev University Graduate School of Business ru_RU
dc.rights Attribution-NonCommercial-ShareAlike 3.0 United States *
dc.rights.uri http://creativecommons.org/licenses/by-nc-sa/3.0/us/ *
dc.subject Private Institution «USM» ru_RU
dc.subject key business processes ru_RU
dc.subject quality management system ru_RU
dc.title IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM IN THE PRIVATE INSTITUTION «USM» ru_RU
dc.title.alternative Thesis ru_RU
dc.type Master's thesis ru_RU


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