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Browsing NU Library by Author "Dowding, Heidi E."

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User-centered design and reference services in international librarianship: a case study of Nazarbayev University Library

King, Elizabeth A.; Dowding, Heidi E.; Pflager, Julia T. (Taylor & Francis. Internet Reference Services Quarterly, 2013-12)

Major changes over the past decade have moved Kazakhstan and its university students out of the old Soviet model of education and into the realm of international scholarship. While students from this region are being ...