Yap, Joseph M.Mukundan, Ramina2019-04-302019-04-302019-04978-9943-06-631-1http://nur.nu.edu.kz/handle/123456789/3873The paper provides an understanding of a proprietary content management system (CMS) that aims to help librarians in managing virtual reference services. Furthermore, the presentation covers the advantages of having a digital platform where librarians have the opportunity to create and communicate with their patrons in their most convenient time. It is also an avenue for instructional librarians to handle Information Literacy sessions in its most efficient way since IL is already an integral part of reference service.enAttribution-ShareAlike 3.0 United Statescontent management systemspringshareConference Paper