June 29-30, 2021 Eurasian Academic Libraries Conference – 2021 “Contemporary Trends in Information Organization in the Academic Library Environment”  COVID-19 Impact on Information Organization: Delivering Information and Library Services During a Pandemic Lesley Moyo Associate University Librarian for Public Services University of Wisconsin-Madison Madison, Wisconsin U.S.A. Lesley.moyo@wisc.edu Outline Introduction Pandemic-driven library transformation Information and services organization Lessons for the future introduction Pandemic Impact Global in scope Catastrophic in nature Rapid in progression Impacting every sector of life and human endeavor Higher education and academic libraries challenged Response to Pandemic Higher education need to ensure continuity of research, teaching, and learning Academic libraries as key players in supporting academic missions of their respective institutions No library is an island: We all shared information and learned from one another UW-Madison’s Pandemic-driven library transformation UW-Madison Response UW-Madison Libraries role in enabling continuity of research, teaching, and learning Support of campus pivot to online learning Online delivery of library instruction Facilitating access to print collections through digitization Liaison consultations and research support Chat services Etc. New Service Models Creative ways of organizing, accessing, and delivering services and information Emphasis on virtual support Still needed to use physical spaces for: Digitization ILL Pick Up Service (books & laptops) Gradual reopening of physical spaces NEW SERVICE MODELS…Cont. Redeployment of staff Continual changes and adjustments Aligning with Campus, State, and National. Mandates Active Communication with staff, patrons, and partners Pitfalls Uncertainties Sometimes pandemic guidelines not clear Application of pandemic guidelines to library settings could be challenging Rapid pace of change Information & Services organization Successfully Delivering Services During Pandemic Have a strong virtual presence Clear organization of Web information Portals for specialized support Chat services for real-time communication Prominent announcements/news area with current updates Successfully Delivering Services During Pandemic …Cont. Prioritize services Reorganize workflows as needed Strong support for staff Flexibility Leverage partnerships For example at UW-Madison: HathiTrust, CRL, BTAA, various publishers Lessons for the future Preparedness Have a COOP (Continuity of Operations Plan) Optimize your Website Intuitive organization of information and services Obvious user access to support Strong communication channel Preparedness… Cont. Review your library’s performance during the COVID-19 pandemic What did you learn? What were the key challenges and how did you overcome them? What were some positive outcomes of your service delivery? How would you handle a similar situation in the future? Preparedness… Cont. Retain important documentation from the COVID-19 library experience that might be useful in future Survey your users about their academic experience during the pandemic You will gain useful insights for your services going forward UW-Madison Graduate School survey of students June 29-30, 2021 Eurasian Academic Libraries Conference – 2021 “Contemporary Trends in Information Organization in the Academic Library Environment”  THANK YOU FOR LISTENING! Lesley Moyo Associate University Librarian for Public Services University of Wisconsin-Madison Madison, Wisconsin U.S.A. Lesley.moyo@wisc.edu media1.m4a image2.png image3.png image4.png image5.png image6.png media2.m4a media3.m4a media4.m4a media5.m4a media6.m4a media7.m4a media8.m4a media9.m4a media10.m4a media11.m4a media12.m4a media13.m4a media14.m4a media15.m4a media16.m4a media17.m4a media18.m4a image8.png image9.png image10.png image11.png image7.png image1.jpg